My boyfriend and I were traveling from Union Springs, NY to Ormond Beach, FL ... cold... getting dark and the first snow of the season! The alternator went out about 20+ miles North of Vestal, NY. After a couple calls, we were referred to Wilcox Towing! We were treated as though we were the only people who'd ever broken down! Within an hour and a half, JR was there to rescue us! A class act from beginning to being towed to their "yard" area, where we Ubered to a hotel for the evening! The next morning, we meet the owner, Gary, and searched the area for our mechanical needs! We were really impressed by all his "team" and how we were treated! As it turned out! We had to leave the RV and rented a car to come back! However, a friend of the business actually drove the RV to us with his sons and flew home! What an experience for us all! Again, a class act and so grateful for their wonderful customer service! We're so glad they were the ones who came to our rescue! Couldn't have been a better ending to our story! Laurie and Dennis!! Thank you!!